The Kony Plan & Track app is part of the Kony Field Service Solution, a set of persona oriented apps that will transform your service organization. The apps leverage users experience, irrespective of the app being online or offline enabled, providing proper content at the right context of the execution. All this with a modern and rich user interface and user experience, taking advantage of Kony’s mobile-first experience and capabilities.
The Plan & Track application optimizes your office staff while scheduling work orders, allocating resources or tracking the progress of the work execution. The app enhances the planning and tracking processes from companies and 3rd party contractors, increasing efficiency and effectiveness of the team while providing unique and real-time collaboration between back office and field force. As a consequence, companies are capable to provide a higher level service and improve customer satisfaction.
In this last version, we added the capability to see technicians GPS location in the Map Board.